Privacy Policy

SmartForcePrime collects information you provide directly to us when using our financial forecasting and budgeting platform. This includes personal details you share during account registration, course enrollment, and platform interaction.

Our platform automatically collects certain technical information when you visit smartforceprime.com. This includes your IP address, browser type, device information, and how you interact with our educational content and financial planning tools.

• Account registration details and contact information
• Financial data you input into our budgeting tools
• Learning progress and course completion records
• Communication preferences and support interactions
• Technical data about your device and platform usage

Your information helps us deliver personalized financial education and maintain our platform's functionality. We use collected data to provide course recommendations, track your learning progress, and send relevant updates about new features or educational content.

We analyze usage patterns to improve our forecasting algorithms and budgeting tools. This analysis helps us identify which features work best for different user groups and allows us to enhance the overall learning experience.

Customer support interactions are recorded and analyzed to resolve issues faster and improve our service quality. We may also use your information to prevent fraud and ensure platform security, particularly when processing payments or detecting unusual account activity.

SmartForcePrime does not sell your personal information to third parties. We only share data in specific circumstances necessary for platform operation or when required by Vietnam's legal framework governing financial education services.

We work with trusted service providers who help us deliver educational content, process payments, and maintain our technical infrastructure. These partners are contractually bound to protect your information and use it only for specified purposes.

• Payment processors for secure transaction handling
• Cloud hosting providers for data storage and platform operation
• Email service providers for course notifications and updates
• Analytics services to understand platform usage patterns
• Customer support tools to respond to your inquiries effectively

In cases involving legal requirements, court orders, or protecting our users' safety, we may disclose information to relevant authorities. We will notify affected users when legally permitted to do so.

We employ industry-standard security measures to protect your information from unauthorized access, alteration, or destruction. Our systems use encryption for data transmission and storage, with regular security audits conducted by independent professionals.

Our Ho Chi Minh City offices maintain physical security protocols, and our staff receives regular training on data protection practices. We limit access to personal information based on job requirements and monitor all data handling activities.

Despite our protective measures, no internet transmission is completely secure. We encourage users to choose strong passwords, enable two-factor authentication when available, and report any suspicious account activity immediately.

You have several rights regarding your personal information stored on our platform. These rights align with Vietnam's data protection regulations and international privacy standards we voluntarily follow.

You can access, update, or delete most of your personal information through your account settings. For more comprehensive requests or technical assistance, contact our privacy team using the information provided at the end of this policy.

• Access copies of all personal information we maintain about you
• Correct inaccurate information in your profile or learning records
• Delete your account and associated data, subject to legal retention requirements
• Opt out of marketing communications while keeping educational updates
• Request data portability for information you've provided to us
• Object to certain processing activities, particularly for marketing purposes

Account deletion requests are typically processed within 30 days. Some information may be retained longer for legal compliance, fraud prevention, or legitimate business purposes as permitted by applicable law.

We retain your personal information for as long as necessary to provide our educational services and comply with legal obligations. Active user accounts and learning progress data are maintained while your account remains open and for three years after closure.

Financial data entered into our budgeting tools is retained according to Vietnam's financial record-keeping requirements. Communication records and support interactions are typically kept for two years to help resolve future inquiries and improve our services.

You can request information about where your data is stored and processed by contacting our privacy team. We maintain records of all international transfers and the protective measures applied to your information.

SmartForcePrime uses cookies and similar technologies to enhance your platform experience, remember your preferences, and analyze how users interact with our educational content. Most cookies we use are essential for platform functionality.

Analytics cookies help us understand which course topics are most popular, how users navigate our budgeting tools, and where improvements might be needed. This information is collected in aggregate form and doesn't identify individual users.

• Essential cookies for login sessions and platform security
• Preference cookies to remember your dashboard settings
• Analytics cookies to measure course engagement and platform usage
• Marketing cookies to show relevant educational content recommendations

You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may affect platform functionality, particularly for personalized learning recommendations and progress tracking.

We update this privacy policy periodically to reflect changes in our practices, technology improvements, or legal requirements. Significant changes will be communicated through email notifications and prominent notices on our platform.

Minor updates, such as clarifications or contact information changes, may be posted directly to this page with updated effective dates. We encourage users to review this policy periodically to stay informed about how we protect their information.

Continued use of our platform after policy updates indicates acceptance of the modified terms. If you disagree with significant changes, you may close your account before the effective date of the new policy.